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Shipping & Returns

Shipping

We like to keep things extremely simple and also strive to make shipping very attainable and efficient so you and your new best friend can get together as quick as possible. Hence, see below our extremely straightforward shipping rates :)

When you place your order it will be processed and ship out within 1-2 business days and will be delivered within the timeframe specified below.


USA   

  • Free Shipping Above 80$ 
  • 6.99$  |  Priority Shipping  |  4-6 Day Delivery (Fedex or USPS)    

CANADA

  • Free Shipping Above 80$ 
  • 7.99$  |  Priority Shipping  |  4-6 Day Delivery (Canada Post)    

 

Order Confirmation

As soon as you place your order you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase. We will ship your order out within 1-2 business days after receiving it and we will automatically email you your shipment tracking number with a link to track its location all along the way so you know exactly where your new SmoothBag package is.

 

Returns 

 

Return Policy

If your product does not function or arrives broken we will gladly issue a refund after having inspected your returned item.

 

How to Return Items

In order to return items please contact support@smoothbag.com and provide our friendly support team with the following info:

  1. The order number
  2. The quantity of products to return or exchange and the style 

The SmoothBag Support Team will ensure your refund and return get processed quickly and easily by sending you clear instructions.

 

Refunds 

Once your return is received we will immediately process your refund, and a credit will automatically be applied to your credit card or original method of payment, within 5 days. You will be responsible for paying for your own shipping costs for returning your item. 

 

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